Frequently Asked Questions
Do I Need to Vacuum Before You Come?
Vacuuming before is preferred but not mandatory. Larger items should be cleared from the floor such as kids toys or other miscellaneous items. Our equipment can handle most things.
Time Needed to Clean My Carpets?
It typically takes around 20 minutes per room but it can vary depending on the soil level, how many floors you have in your home, and necessary cleaning treatments to get your carpets clean.
How Long Will It Take To Dry?
Dry times can greatly vary depending on the temperature, humidity, and how thick your pile in your carpet is. On a summer day with low humidity it can be 3 to 5 hours. Carpets should be completely dry same day. After cleaning it is safe to walk on your carpet but its recommended not to walk on it with street shoes as it might soil your carpets. Also please be careful when transitioning from wet carpet to potentially slick surfaces.
Will All Spots and Stains Be Removed?
We cannot guarantee that all the spots and stains will come out. The age and wear of the carpet plays a factor and some substances discolor carpet permanently. Our technicians will try to determine wether the stain can be removed prior to cleaning but it is not always possible.