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Frequently Asked Questions

Do I Need to Vacuum my carpets before you come?


Vacuuming your floors before we come to clean is preferred but not mandatory. If you have pets this is even more recommended as it can be more expensive for you when we come if there are large amounts of pet fur we have to remove before cleaning the carpets.


Larger items will always need be cleared from the carpet (kids toys, the random sock etc.). Our equipment can handle smaller items things like food debris.


How long does carpet cleaning take?


Once we start cleaning, it typically takes around 20 minutes per room but it can vary depending on a few factors. Examples are the soil level (how dirty it is, are there individual spots that need to be addressed) how many floors you have in your home (and staircases), and necessary cleaning treatments to get your carpets clean.

For every appointment there is a 30 - 45 minute time frame that includes a walk through, answering any questions you have, setting equipment up, breaking it down after.


How Long Will It Take To Dry?


Dry times can greatly vary depending on the temperature, humidity, and how thick your pile in your carpet is. On a summer day with low humidity it can be 6 to 8 hours. On a winter day with higher humidity and lower temperatures it can be 12-18 hours. 


Carpets should be completely dry within 24 hours. After cleaning it is safe to walk on your carpet but its recommended to wear socks. You do not want to be bare foot or walk on the carpet with street shoes as it might soil your carpets.


Also please be careful when transitioning from wet carpet to potentially slick surfaces.



Will All Spots and Stains Be Removed?

We cannot guarantee that all the spots and stains will come out. The age and wear of the carpet plays a factor and some substances discolor carpet permanently. Our technicians will try to determine whether the stain can be removed prior to cleaning but it is not always possible.

Does the CDC give advice about cleaning carpet?

The CDC specifically recommends the following process for cleaning carpets. For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning - use products with the EPA-approved emerging viral pathogen claims that are suitable for porous surfaces.

Do you have a guarantee on your work?

We offer a 30-day, 100% Clean Carpet Guarantee you can rest assured that you’ll get the results you want without going over your budget. We guarantee to clean your carpets to your complete satisfaction, or we will return and re-clean your carpets at no cost. 


We guarantee that we’ll be up front about any stains or issues we aren't confident will come out. We promise to clean your carpets to your complete satisfaction, or we will return to address any concerns at no cost.


Our commitment is to make you happy about your services. That’s a promise we uphold not just for your initial cleaning but for every visit we make over the years ahead. Your satisfaction is our driving force, which is why we use the most advanced and eco-friendly cleaning methods available. With fresher carpets which dry quickly and are safe for kids and pets, Mr. Steam Carpet Cleaning offers a unique service that other cleaning companies just can’t match.

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